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Family Violence services: Central Highlands area in Western Victoria


T: 03 5331 3558
E: grampiansfamilyviolence@berrystreet.org.au

Family Violence support:

Monday to Friday, 9.00am - 5.00pm

After-Hours (Crisis only):

T: 03 5331 3558


Call 000 if you or someone you know is in danger.


Family violence support

In the Central Highlands in Western Victoria, Berry Street provides free family violence services to people who live in:

  • Ballarat
  • Ararat
  • The Pyrenees
  • Golden Plains
  • Moorabool
  • Hepburn.

If you live in any of the above areas, please contact (Monday to Friday, 9am to 5pm):

T: 03 5331 3558

E: grampiansfamilyviolence@berrystreet.org.au

A: 23 Wetlands Drive, Mount Helen VIC 3350


When people first contact or are referred to us, we determine what help and support is needed over the phone and/or face to face. This may include:

  • a risk assessment
  • safety planning
  • referrals to refuge and emergency housing for service users and their children at immediate risk
  • referrals to therapeutic services for children who have experienced family violence
  • providing a secondary consultation for professionals.

After-hours crisis support

We also provide after-hours support to people who live in the Central Highlands. For crisis support, please contact (24 hours, 7 days a week):

T: 03 5331 3558

Additional services available

Case Work

Short, medium and long-term case management for people and children with complex needs and who have experienced, or are experiencing, family violence.

Court Support

A specialist family violence worker provides support for victim-survivors of family violence at Ballarat Magistrates Court.

Housing support

We provide information about and referrals to housing services, including refuges and emergency housing.

MI Village

MI Village provides a safe and nurturing environment for mothers and children who have experienced family violence.

MI Village is a holistic, trauma-informed program based in Ballarat, Western Victoria. It aims to intervene early to support young mothers and infants to recover from the impact of family violence. Find out more about MI Village.

Services for people who have used force and/or coercive control

We provide various services for people who have used abusive behaviours in their relationships. Through an assessment, a specialist family violence worker will determine goals and pathways to the most appropriate services, including:

  • Support program: for men to better understand the impact of family violence on their children
  • Caring Dads: a group program for fathers and LGBTIQ+ people who identify as men to better understand the impact of family violence or neglect on children in their care
  • Case Management: for people who have used abusive behaviours in their relationships
  • Positive Shift: a group for women and LGBTIQ+ people who identify as women who have used force in their intimate relationships.