Feedback and Complaints
Any person may provide Berry Street with feedback or make a complaint regarding any aspect of our services, programs, procedures or policy. Feedback can assist in ensuring we provide timely and appropriate support. Complaints enable us to respond to your issues of concern and before any failures in our service provision become more prevalent.
To give general feedback or lodge a complaint, please get in touch via the Contact form.
Past Clients of Berry Street
If you are a person who grew up in Berry Street’s care and you wish to lodge a complaint about what happened when you were in ‘care’, please refer to our policy.
Independent Complaints Advice
Berry Street will always try and resolve any complaint as quickly and fairly as possible. We encourage any clients that have a complaint to raise it with us in the first instance. We understand though that at times a client may wish to take a complaint to an independent body. It is your right to seek independent advice and support and the following independent agencies may be able to assist.
The Ombudsman can enquire into and investigate complaints made regarding the actions of a registered community service. This can include such services as residential care units, home-based care, family support and specialist services.
Disability Services Commissioner
The Disability Services Commissioner can respond to complaints about Victorian disability services including disability services provided by the Department of Human Services.
Members of the public may make a complaint to the Privacy Commissioner if they believe that a Victorian Government agency, a local council or an agency providing services for the State has breached their privacy.
Commission for Children and Young People
The Commission for Children and Young People does not investigate complaints concerning individual children and young people in out-of-home care. They can refer complaints to the Department of Health and Human Services and provide advice to people with concerns for the wellbeing of children and young people in Out-of-Home Care.
Get in Touch
We welcome and value your feedback, please use the Contact form to submit a message online.
Are you a client or past client of Berry Street? Submitting feedback helps us to continually improve our service delivery.
Alternatively you can call the Berry Street office nearest to you and ask to speak with a staff member from the service you access or to the Regional Director.