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Need help?

Call 000 if you or someone you know is in danger.

We offer free specialist family violence services to victim survivors, including LGBTIQA+ people and children, who have experienced any form of family violence.

Want to learn more about family violence and where to get help? Read family violence – what is it.

We support:

  • people who are looking for help, support, local services or information
  • relatives or friends who are concerned for a friend or family member
  • workers from other agencies who need information or a secondary consult.

Our services include:

  • assessing risk and safety planning
  • referrals to refuges and emergency accommodation if required
  • connecting people with local services, including legal services and Community Health Centres
  • case management, for short or medium term work
  • support in court
  • counselling and other therapeutic support for recovery after violence
  • helping people who have used force in their relationships.

We help victim survivors stay in their community safely wherever possible to live a life free of violence, while also addressing their emotional and practical needs and issues arising from the violence.

We know it is important that people are listened to, believed, and treated with respect. We help our service users to review their situation, resources and strengths and support them to make their own decisions about their circumstances.

Service charter

To find out more about how we deliver family violence help and support services and to read our service charter, go to our service charters.

Rainbow Tick

Our family violence services are Rainbow Tick accredited. This means that we have improved our systems and processes so that our family violence service is inclusive for LGBTIQA+ people. Find out more about Rainbow Tick at Berry Street

Rainbow Tick Quality Innovation Performance Accredited

Safe and Together Model

The Safe and Together™ Model is an internationally respected approach for working with families impacted by family violence perpetrator behaviour. Berry Street has been implementing the Safe and Together Model across the organisation since 2017. Learn more about Safe and Together at Berry Street

Mum and children smiling together in nature

Other family violence services

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If you or the person you are supporting doesn’t speak English, you can call Berry Street using the Translating Interpreting Service on 131 450.

Please tell us:

  • your number
  • your language
  • when it is safe for us to call you.

We will call you back with a telephone interpreter.

Please tell us if there are any interpreters you don’t feel comfortable to work with if they know you, your family or your partner's family, so we can request someone anonymous.

We can also help you book an interpreter if you have court.

Emergency calls:

In an emergency call 000 and tell them your language. They will get a telephone interpreter as soon as possible.

If you are deaf or have a hearing or speech impairment, you can use the free National Relay Service to phone Berry Street on 03 9450 4700. For more information go to the National Relay Service.

Please use your area code (03) when giving your number so the service can reach you. TTY users can call Relay Service on 133 677 and then ask for 03 9450 4700.

If you can listen but people who don’t know you find you hard to understand, please use the Relay speak and listen service on 1800 555 727.