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Family violence services for Central Highlands (Western Victoria)


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Call 000 if you or someone you know is in danger.


In the Central Highlands in Western Victoria, we provide free family violence services and after-hours crisis support to people who live in:

  • Ballarat
  • Ararat
  • The Pyrenees
  • Golden Plains
  • Moorabool
  • Hepburn.

Contact details and opening hours for family violence support

If you live in any of these areas, please contact:

The Orange Door in the Central Highlands
21 Armstrong Street North, Ballarat VIC 3350
Opening hours: Monday to Friday, 9am to 5pm
Phone 1800 219 819
Email cha@orangedoor.vic.gov.au

Back of woman holding a child

How we work

When people contact us or are referred to us, we talk to them to determine what help and support they need. This can be done by phone and/or face to face.

The next step may be to:

  • assess their risk
  • come up with a safety plan
  • refer them to emergency accommodation if they and their children are at immediate risk
  • refer children who have experienced family violence to therapeutic services
  • provide a secondary consultation for professionals.

Service charter

To find out more about how we deliver family violence services and to read our service charter, go to our service charters.

After-hours crisis support

We also provide after-hours support to people who live in the Central Highlands.

For crisis support, please contact 03 5331 3558 Monday to Thursday, 5pm to 9am, and Friday from 5pm through to Monday 9am. The crisis support line is also open on public holidays.

Other services

We also offer services that support people to get help, navigate the legal system and find a safe place to live. These services are delivered from Berry Street’s Mount Helen office.

Our case managers assess victim survivors' needs and make a plan that aims to work with them to meet their needs.

We provide information about and referrals to housing services, including emergency accommodation.

A safe and nurturing environment for mothers and children who have experienced family violence in Ballarat, Western Victoria. Find out more about MI Village

We provide various services to help people who have used force in their relationships. Find out more about services for people who have used force and/or coercive control

Contact details and opening hours for other services

Berry Street Mount Helen office
23 Wetlands Drive, Mount Helen VIC 3350
Opening hours: Monday to Friday, 9am to 5pm
Phone 03 5331 3558
Email grampiansfamilyviolence@berrystreet.org.au