Do you need urgent help?
If the situation is an emergency, call 000.
Please note Berry Street operates Monday to Friday, 9am to 5pm. If you need help now, see emergency support contacts.
Monday to Friday, 9am to 5pm.
Feedback and complaints
Find out how to give feedback or make a complaint about Berry Street's programs and services.
Supporting past care leavers
Past clients and residents of Berry Street, Sutherland Homes and Lisa Lodge can request your records through our free heritage service.
Berry Street Take Two
Berry Street's Take Two program is a Victoria-wide therapeutic service helping to address the impact on children of the trauma they have experienced from abuse, neglect or adverse experiences.
Contact Berry Street in your language
If you or the person you are supporting doesn’t speak English, you can call Berry Street using the Translating Interpreting Service on 131 450.
If you are deaf or have a hearing or speech impairment, you can use the free National Relay Service to call us on 03 9450 4700.
If you can listen but people who don’t know you find you hard to understand, please use the Relay speak and listen service on 1800 555 727.
For more information go to the National Relay Service.