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Do you need urgent help?

If the situation is an emergency, call 000.

General enquiries

For general enquiries, please call us on 03 9429 9266 or enquire online.

Please note Berry Street operates Monday to Friday, 9am to 5pm. If you need help now, see emergency support contacts.

Foster care

If you’re interested in becoming a foster carer, please complete our foster care enquiry form or call 03 9429 9266.


To make a donation please call 1800 237 797 or make a donation online.

Monday to Friday, 9am to 5pm.

Read our most frequently asked donation questions (make sure to scroll to the bottom of the screen).

Media enquiries

For all media enquiries, please contact Heidi Reid or call 0403 053 883.

Feedback and complaints

Find out how to give feedback or make a complaint about Berry Street's programs and services.

Supporting past care leavers

Past clients and residents of Berry Street, Sutherland Homes and Lisa Lodge can request your records through our free heritage service.

Berry Street Take Two

Berry Street's Take Two program is a Victoria-wide therapeutic service helping to address the impact on children of the trauma they have experienced from abuse, neglect or adverse experiences.

Phone 03 9450 4700

Contact Berry Street in your language

If you or the person you are supporting doesn’t speak English, you can call Berry Street using the Translating Interpreting Service on 131 450.

Disability services

If you are deaf or have a hearing or speech impairment, you can use the free National Relay Service to call us on 03 9450 4700.

Please use your area code (03) when giving your number so the service can reach you. TTY users can call Relay Service on 133 677 and then ask for 03 9450 4700.

If you can listen but people who don’t know you find you hard to understand, please use the Relay speak and listen service on 1800 555 727.

For more information go to the National Relay Service.