Youth Service Charter
This is a list of important things you can expect from Berry Street
To feel safe
An adult is always around to help me. I know I can tell a Berry Street worker or another adult I trust if I feel scared or worried.
To be involved
Someone will always talk to me about what I think, feel and want. I get to say what I think when decisions are being made about me. My workers explain important things to me and listen to what I say.
To be respected
I am respected for all the things that make me who I am. I am treated fairly. People at Berry Street care for me.
The adults who make decisions about you will listen to what you say but they can’t always give you what you want because they need to think about what is best for you.
I get to say what I want and don’t want. A Berry Street worker will help me understand what things mean. If I have a problem someone will listen to me and help me.
To have privacy
The details that Berry Street keeps about me like my name, my history and my activities are kept safe and private. I can see my file and have someone explain it to me.
What Berry Street expects of you
That you will:
- Tell us what you want
We want to help you feel safe, cared for, respected and listened to.
- Respect others
We want everyone to feel safe.
- Tell us how we can be better at what we do
We want to know when we do a good job and when we could do a better job.
What you think about Berry Street
We want to know what you think about Berry Street. You can give us your feedback.
Who to call if you
Have worries about Berry Street or want to make a complaint about Berry Street
Call the number below and ask to make a complaint. A staff member will help you through the process and then someone from Berry Street will contact you. You can also email through a complaint or make one on our website.
CREATE Foundation (For kids in care)
Phone 1800 655 105 (free call)
Commission for Children and Young People
Want to read more?
More information on feedback and complaints with Berry Street
Have worries about the police or legal stuff
Youthlaw - Young People’s Legal Rights Centre Inc.
Want to talk about alcohol and drugs
Youth Support and Advocacy Service (YSAS)
24-hour phone line 1800 458 685 (free call)
Need to talk to someone because you feel sad or frightened
Kids Help Line
If you need help you can talk to Berry Street about anything that is worrying you.
Models appear in our photographs to protect the identity of our clients.