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Youth Service Charter

Group of youth with skateboards and basketball

This is a list of important things you can expect from Berry Street

To feel safe

An adult is always around to help me. I know I can tell a Berry Street worker or another adult I trust if I feel scared or worried.

To be involved

Someone will always talk to me about what I think, feel and want. I get to say what I think when decisions are being made about me. My workers explain important things to me and listen to what I say.

To be respected

I am respected for all the things that make me who I am. I am treated fairly. People at Berry Street care for me.

The adults who make decisions about you will listen to what you say but they can’t always give you what you want because they need to think about what is best for you.

Be heard

I get to say what I want and don’t want. A Berry Street worker will help me understand what things mean. If I have a problem someone will listen to me and help me.

To have privacy

The details that Berry Street keeps about me like my name, my history and my activities are kept safe and private. I can see my file and have someone explain it to me.

What Berry Street expects of you

That you will:

  • Tell us what you want

We want to help you feel safe, cared for, respected and listened to.

  • Respect others

We want everyone to feel safe.

  • Tell us how we can be better at what we do

We want to know when we do a good job and when we could do a better job.

What you think about Berry Street

We want to know what you think about Berry Street. You can give us your feedback.

Who to call if you

Have worries about Berry Street or want to make a complaint about Berry Street

Berry Street

Call the number below and ask to make a complaint. A staff member will help you through the process and then someone from Berry Street will contact you. You can also email through a complaint or make one on our website.

Phone 03 9429 9266
Make a complaint online

CREATE Foundation (For kids in care)

Phone 1800 655 105 (free call)

Commission for Children and Young People

Phone 1300 782 978

Want to read more?

More information on feedback and complaints with Berry Street

Have worries about the police or legal stuff

Youthlaw - Young People’s Legal Rights Centre Inc.

Phone 03 9611 2412

Want to talk about alcohol and drugs

Youth Support and Advocacy Service (YSAS)

24-hour phone line 1800 458 685 (free call)

Need to talk to someone because you feel sad or frightened

Kids Help Line

Phone 1800 551 800 (free call)

If you need help you can talk to Berry Street about anything that is worrying you.

Get in contact with us
Learn more about our services

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Models appear in our photographs to protect the identity of our clients.