| I felt welcome when I first visited or contacted Berry Street |
|
|
|
|
|
| I felt that the worker understood the kind of help I was looking for |
|
|
|
|
|
| A range of choices were discussed with me |
|
|
|
|
|
| I was involved in making decisions |
|
|
|
|
|
| My worker made sure I understood what was going on (for example, they used clear language or an interpreter) |
|
|
|
|
|
| My worker did what they said they would do, when they said they would do it |
|
|
|
|
|
| I was provided with information about my rights regarding privacy |
|
|
|
|
|
| I was told how to make a complaint if I needed to |
|
|
|
|
|
| I feel that my rights as an individual were respected |
|
|
|
|
|
| I was shown respect for my culture and language |
|
|
|
|
|
| Berry Street provided me with the help I needed |
|
|
|
|
|
| If a friend was going through the same things that I was, I would recommend that they contact Berry Street for help |
|
|
|
|
|
