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Family violence services: Melbourne’s northern suburbs

In the Northern Metropolitan region of Melbourne, Berry Street’s Northern Specialist Family Violence Service (NSFVS) team provides free family violence services to people who live in the following areas.

Hume Moreland

This includes:

  • City of Hume
  • City of Moreland.

If you live in either of the above council areas, please contact the Berry Street office in Eaglemont (Monday to Friday, 9am to 5pm):

T: 03 9450 4700

E: dvointake@berrystreet.org.au

A: 677 The Boulevard, Eaglemont VIC 3084

North East

This includes:

  • City of Banyule
  • Shire of Nillumbik
  • City of Whittlesea
  • City of Darebin
  • City of Yarra.

If you live in any of the above council areas, please contact the Orange Door in Heidelberg (Monday to Friday, 9am to 5pm):

T: 1800 319 355

E: nema@orangedoor.vic.gov.au

A: 56 Burgundy Street, Heidelberg VIC 3084


When people first contact or are referred to us, we determine what help and support is needed over the phone and/or face to face. This may include:

  • a risk assessment
  • safety planning
  • referrals to refuge and emergency housing for service users and their children at immediate risk
  • referrals to therapeutic services for children who have experienced family violence
  • providing a secondary consultation for professionals.

Additional services available

The NSFVS also offers the following services to people in Hume Moreland and the North East out of Berry Street’s Eaglemont office.

Case work and housing support

Short, medium and long-term case management for people and children with complex needs and who have experienced, or are experiencing, family violence. We also provide referrals to housing support, including refuges and emergency housing.


We provide specialist family violence counselling and manage referrals to other counselling services.

Court Support

A specialist family violence worker provides support for victim-survivors of family violence at Broadmeadows Magistrates Court and the Neighbourhood Justice Centre.

Parent, Child & Infant Therapeutic Responses

We provide referrals to this program as part of Berry Street’s Take Two service. This program focuses on the parent-child relationship after family violence. Practitioners offer consultations for parents, parents and their children together, and secondary consultations to professionals.