Call 000 and speak to the police if you or someone you know is in immediate danger.
Family violence services: Melbourne’s northern suburbs
In the Northern Metropolitan region of Melbourne, Berry Street’s Northern Specialist Family Violence Service (NSFVS) team provides free family violence services to people who live in the following areas.
- City of Hume
- City of Moreland.
If you live in either of the above council areas, please contact the Berry Street office in Eaglemont (Monday to Friday, 9am to 5pm):
T: 03 9450 4700
A: 677 The Boulevard, Eaglemont VIC 3084
- City of Banyule
- Shire of Nillumbik
- City of Whittlesea
- City of Darebin
- City of Yarra.
If you live in any of the above council areas, please contact the Orange Door in Heidelberg (Monday to Friday, 9am to 5pm):
T: 1800 319 355
A: 56 Burgundy Street, Heidelberg VIC 3084
When people first contact or are referred to us, we determine what help and support is needed over the phone and/or face to face. This may include:
- a risk assessment
- safety planning
- referrals to refuge and emergency housing for service users and their children at immediate risk
- referrals to therapeutic services for children who have experienced family violence
- providing a secondary consultation for professionals.
Additional services available
The NSFVS also offers the following services to people in Hume Moreland and the North East out of Berry Street’s Eaglemont office.
Case work and housing support
Short, medium and long-term case management for people and children with complex needs and who have experienced, or are experiencing, family violence. We also provide referrals to housing support, including refuges and emergency housing.
We provide specialist family violence counselling and manage referrals to other counselling services.
A specialist family violence worker provides support for victim-survivors of family violence at Broadmeadows Magistrates Court and the Neighbourhood Justice Centre.
Parent, Child & Infant Therapeutic Responses
We provide referrals to this program as part of Berry Street’s Take Two service. This program focuses on the parent-child relationship after family violence. Practitioners offer consultations for parents, parents and their children together, and secondary consultations to professionals.