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Parenting and family services

Young people

Finding Solutions

Western region

Mother and daughter standing by a lake

The Finding Solutions program provides flexible support to families with teenagers who are experiencing conflict and difficulties. It aims to prevent family breakdown.

Our workers support young people and families in Western Victoria with a range of issues, including:

  • challenging adolescent behaviour
  • communication breakdown
  • conflict between adolescents and parents
  • development of parenting skills
  • school or education issues
  • substance use concerns
  • mental health concerns.

How it works

Finding Solutions can provide mediation, counselling, case management and case work. We work collaboratively with the young person and their family one-on-one and in group sessions.

Finding Solutions is free and funded by the Department of Health and Human Services (DHHS).


The Finding Solutions program aims to:

  • keep young people with their families and prevent family breakdown
  • help parents and young people to identify and work out the issues that are placing their relationship at risk of breakdown
  • support young people and families to identify their strengths and come up with solutions
  • support young people by strengthening their community connections with school, sport, arts, employment and other activities.

We recognise that family reconciliation looks different for individual families. For example, in some cases the young person may return home, and in other cases living independently may be the right step for the young person.


Finding Solutions supports young people who are:

  • aged between 12 to 17 years old
  • experiencing or have experienced family conflict
  • struggling at school
  • needing support to continue living within their family home or independently
  • living in Western Victoria (Western region).

How to make a referral

Most referrals come from DHHS. A small number of places are available for referrals from Child First.

Contact us

For more information about Finding Solutions or to make a referral, please contact us on 03 5330 5000 or email

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