Skip to main content

Trauma services

Intensive Case Management Service

Hume region Gippsland region South Eastern region Western region

Three woman sitting talking together

Intensive Case Management Service (ICMS) provides intensive, long-term support to young people with complex needs.

ICMS often works:

  • in areas of high socioeconomic disadvantage
  • with intergenerational cycles of poverty, violence and significant trauma.

How it works

Young people often enter ICMS in a state of crisis. Case managers use a range of skills to build a relationship with, advocate for and provide the right support for the young person.

This might involve:

  • helping the young person develop and maintain positive relationships
  • helping in interactions with the justice system
  • engaging with legal services
  • supporting the young person to understand and navigate other systems and processes.

Outcomes

ICMS seeks to empower young people away from their trauma, towards a sense of safety and a feeling of support.

It aims to help young people:

  • reduce high risk behaviour
  • increase stability in their life
  • develop resilience and protective behaviours
  • build self-esteem and life skills
  • develop meaningful relationships.

Contact us

Referrals come from the Department of Health and Human Services.

ICMS is run in 4 of our regions across Victoria. For more information about the program, please contact your closest Berry Street office: